Privacy Policy

Overview

Journey Line LLC ("Journey Line," "we," "us," or "our") is committed to protecting the privacy of our customers and contacts. This Privacy Policy describes how we collect, use, and protect your personal information, including information collected in connection with our SMS messaging program.

Information We Collect

When you interact with Journey Line — including when you request a quote, make a booking, or opt in to receive SMS communications — we may collect the following personal information:

  • Full Name

  • Email Address

  • Phone Number

This information is collected through our website, booking inquiries, and any forms or channels through which you voluntarily provide it.

How We Use Your Information

We use the information we collect to:

  • Respond to booking inquiries and service requests

  • Send confirmations, updates, and reminders related to your transportation service

  • Communicate with you via SMS regarding your reservations, service changes, or promotions you have opted into

  • Improve our customer service and operations

SMS Communications

By providing your phone number and opting in to receive SMS messages from Journey Line LLC, you consent to receive text messages related to your service, reservations, or promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Your SMS opt-in information and consent will never be shared with any third party, including our approved business partners.

How We Share Your Information

Journey Line LLC does not sell, rent, or trade your personal information to third parties.

We may share your information only with our approved business partners as necessary to fulfill your transportation service. Our current approved partner is:

  • Bearon Coach Transportation Services — our operating partner, engaged solely for the purpose of coordinating and dispatching charter transportation services on your behalf.

Importantly, SMS opt-in data and consent information is never shared with Bearon Coach Transportation Services or any other third party under any circumstances.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Your information is stored securely and accessed only by authorized personnel for the purposes described in this policy.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to any legal or contractual obligations

  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at: info@officialjourneylink.com


Message Frequency Disclosure

Message frequency varies based on your bookings and preferences


Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Journey Line LLC Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@officialjourneyline.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.


Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Journey Line LLC

Hanover, Maryland

Email: info@officialjourneylink.com

Website: officialjourneylink.com